My taskbar disappeared on me this morning and called Dell.
2 hours in and they accomplished nothing but a link for a program to fix my problem.
They couldn't fix it or try to install it, so I took it into my own hands.
Here is the last of the conversation:
> Your Dell Representative has arrived.
> customer Customer accepted request to share screen.
> Dell Representative Rep ID 154733 Reshma has requested system information from customer Customer.
> customer Customer has sent system information to Dell Representative Rep ID 154733 Reshma.
Rep ID 154733 Reshma: http://www.kellys-korner-xp.com/taskbarplus!.htm
> Dell Representative Rep ID 154733 Reshma requested to reboot customer machine.
> Dell Representative Rep ID 154733 Reshma requested to reboot customer machine.
> customer Customer accepted request to share screen.
Customer: my phone died
Customer: I fixed it
Customer: under "Taskbar Problems" I went to "Taskbar is missing"
Customer: and it is fixed
Rep ID 154733: wow
Rep ID 154733: that gr8
Customer: i guess I'm done then....
Rep ID 154733 Reshma: give me two more minute
Customer: for what?
Rep ID 154733 Reshma: iw il provide you with a case number
Rep ID 154733 Reshma: or give me ur email address i will sent it to that account
Customer: oh i'll get that in an email anyway
Customer: jake.leonard@lifetabernacle-cantonmo.org
Rep ID 154733 Reshma: Well jake I guess you have the passion for computers and you are good at fixing it
Customer: i had microsoft certifications two years ago and forgot to renew them
Rep ID 154733 Reshma: that is why you are good at it
Rep ID 154733 Reshma: well will email you with the case id
Customer: ok
Rep ID 154733 Reshma: it was pleasure talking to you a definite learning experience
Customer: heh, taught you something today, didn't I?
Rep ID 154733 Reshma: thank you for choosing Dell and you have a wonderful day
Ha ha :laughhard: :laughhard: :laughhard: :laughhard: they must not know everything
QuoteCustomer: under "Taskbar Problems" I went to "Taskbar is missing"
Where is Taskbar problems? I've had that happen, and Stevebert fixed it somehow.
Quote from: Sis on September 18, 2007, 03:13:06 PM
QuoteCustomer: under "Taskbar Problems" I went to "Taskbar is missing"
Where is Taskbar problems? I've had that happen, and Stevebert fixed it somehow.
Oh....that's through a program called Taskbar Repair Tool Plus!
Heh, all those guys just use a flowchart anyway.
It's true. When they take a call, they have a chart they have to go through with scripts provided on them what to say. Dell won't let hem use common sense. I know a few smart computer people work at Dell that hate the chart. If they don't follow it, they get reprimanded, but they don't usually cause it is so dumb.
Welcome to the real world.. :)