I Proved A Dell Representative Ignorant

[JakeLeonard]

My taskbar disappeared on me this morning and called Dell.

2 hours in and they accomplished nothing but a link for a program to fix my problem.

They couldn't fix it or try to install it, so I took it into my own hands.

Here is the last of the conversation:
> Your Dell Representative has arrived.
> customer Customer accepted request to share screen.
> Dell Representative Rep ID 154733 Reshma has requested system information from customer Customer.
> customer Customer has sent system information to Dell Representative Rep ID 154733 Reshma.
Rep ID 154733 Reshma: http://www.kellys-korner-xp.com/taskbarplus!.htm
> Dell Representative Rep ID 154733 Reshma requested to reboot customer machine.
> Dell Representative Rep ID 154733 Reshma requested to reboot customer machine.
> customer Customer accepted request to share screen.
Customer: my phone died
Customer: I fixed it
Customer: under "Taskbar Problems" I went to "Taskbar is missing"
Customer: and it is fixed
Rep ID 154733: wow
Rep ID 154733: that gr8
Customer: i guess I'm done then....
Rep ID 154733 Reshma: give me two more minute
Customer: for what?
Rep ID 154733 Reshma: iw il provide you with a case number
Rep ID 154733 Reshma: or give me ur email address i will sent it to that account
Customer: oh i'll get that in an email anyway
Customer: jake.leonard@lifetabernacle-cantonmo.org
Rep ID 154733 Reshma: Well jake I guess you have the passion for computers and you are good at fixing it
Customer: i had microsoft certifications two years ago and forgot to renew them
Rep ID 154733 Reshma: that is why you are good at it
Rep ID 154733 Reshma: well will email you with the case id
Customer: ok
Rep ID 154733 Reshma: it was pleasure talking to you a definite learning experience
Customer: heh, taught you something today, didn't I?
Rep ID 154733 Reshma: thank you for choosing Dell and you have a wonderful day

Ha ha  they must not know everything

[Sis]

Customer: under "Taskbar Problems" I went to "Taskbar is missing"

Where is Taskbar problems? I've had that happen, and Stevebert fixed it somehow.

[JakeLeonard]

Customer: under "Taskbar Problems" I went to "Taskbar is missing"

Where is Taskbar problems? I've had that happen, and Stevebert fixed it somehow.

Oh....that's through a program called Taskbar Repair Tool Plus!

[Tsalagi]

Heh, all those guys just use a flowchart anyway. 

[Kyle]

It's true.  When they take a call, they have a chart they have to go through with scripts provided on them what to say.  Dell won't let hem use common sense.  I know a few smart computer people work at Dell that hate the chart.  If they don't follow it, they get reprimanded, but they don't usually cause it is so dumb.

[Nelle]

Welcome to the real world..