Sound drivers

[Scott]

After a long weekend of computer repair
(someone downloaded Yahoo toolbar and lots of spyware. My firewall got hijacked and someone downloaded a trojan (20 of them to boot) that I got all cleaned up.

I re downloaded my sound drivers and it worked for 30 minutes. My kid got on it again and promptly lost the driver again.

I reinstalled and re updated the drivers and still do not have sound.

any suggestions?

[RandyWayne]

Well, it always pays to start with the obvious questions such as:  Have you gone into control panel (Sound and Audio Devices icon) and checked to make sure that the mute button was unchecked or that the volume slider was up?  Quite a bit of software I've run into likes to change those settings.

Another obvious one is:  When you go into Device Manager and check out the Sound and Video Game Controllers option, do all the drivers appear to be there and working?

[Ashlee]

The only suggestion I could give you is not to call a DELL technician to help you.

[Scott]

Well, it always pays to start with the obvious questions such as:  Have you gone into control panel (Sound and Audio Devices icon) and checked to make sure that the mute button was unchecked or that the volume slider was up?  Quite a bit of software I've run into likes to change those settings.

Yup - that is the first thing I did

Another obvious one is:  When you go into Device Manager and check out the Sound and Video Game Controllers option, do all the drivers appear to be there and working?

did that...


updated all drivers too

[M‡¢ĦÆŁ Ҝ]

On-board or add-on sound card?

[RandyWayne]

I am wondering if it may be a DirectX issue. 

[Scott]

On-board or add-on sound card?

not an add on

ESS Allegro PCI Audio (WDM)

[Scott]

I am wondering if it may be a DirectX issue. 

I wondered that myself, but I cannot find a conflict